Four Indian airports — Delhi, Hyderabad, Mumbai, and Bengaluru — found a place in the world’s 100 best airports by UK-based airline and airport review consultancy Skytrax.
The list — World’s Top 100 Airports 2021 — has Delhi at number 45 (up five places from number 50 in 2020), Hyderabad at 64 ( up seven from 71 in 2020), Mumbai at 65 (down 13 from 52nd rank in 2020) and Bengaluru at 71 (down three places from 68th rank in 2020).
Clearly, the Adani group which recently took over Mumbai will need to work hard to take Mumbai’s ranking up in next year’s listing.
The top five in Skytrax’s World’s Top 100 Airports 2021 list are — Doha Hamad (number 3 in 2020), Tokyo Haneda (second spot in 2020 also), Singapore Changi (1 in 2020), Seoul Incheon (fourth in 2020 also), and Tokyo Narita (at number 7 in 2020).
In a statement, the GMR Group — that runs Delhi and Hyderabad airports — said: “Delhi airport has improved its overall ranking, moving from number 50 in 2020 to number 45 in the 2021 World’s Top 50 airport league. This achievement marks the first Indian airport to achieve this feat.”
Delhi airport CEO Videh Kumar Jaipuriar said: “The real praise and success behind winning this remarkable achievement goes to all the airport staff, stakeholders, and partners working at Delhi Airport, who have shown a constant resilience, focus, and customer-centricity. We take immense pride in receiving this prestigious accolade. DIAL continues to serve as a benchmark for airports around the world. Our agile and effective response to the pandemic and crisis preparedness has led us to be recognized by Skytrax. Adopting the ‘new-normal, DIAL remains committed to boosting its efforts in providing the best airport experience to all its passengers.”
The Skytrax World Airport Awards are voted by customers in the largest, annual global airport customer satisfaction survey. They are regarded as the quality benchmark for the world airport industry, assessing customer service and facilities across over 550 airports. The survey and awards are independent of any airport control or inputs.
“The awards are based on the World Airport Survey questionnaires completed by over 100 nationalities of airport customers during the 6-month survey period. The survey evaluated the customer experience across airport service and product key performance indicators – from check-in, arrivals, transfers, shopping, security, and immigration through to departure at the gate. The World Airport Star Rating program is a global Quality-Evaluation-System for the Airport industry.
It uses a direct and professional analysis of the Airport’s Product and Service Quality Standards. It began in 1999 when Skytrax launched its first global, airport customer satisfaction survey. The survey evaluates traveller experiences across different airport service and product key performance indicators – from check-in, arrivals, transfers, shopping, security, and immigration to departure at the gate,” GMR Group said.
