MakeMyTrip has achieved a major milestone in India’s rapidly expanding digital travel economy, reporting record gross bookings of US$10.4 billion for the fiscal year ending March 31, 2026. The performance marks a 10.4 per cent year-on-year increase, underscoring the resilience of India’s travel sector despite ongoing macroeconomic uncertainties and shifting consumer spending patterns.
The company’s latest financial results reflect strong momentum across multiple business segments, supported by rising domestic travel demand, digital adoption in smaller cities, and increased investment in artificial intelligence-led customer engagement tools.
According to the company, revenue for the fiscal year grew by 10.7 per cent in constant currency terms, while several core verticals delivered notable margin expansion. Adjusted margins in air ticketing rose by 13.4 per cent, while hotels and holiday packages recorded growth of 15.7 per cent. The bus ticketing business emerged as one of the strongest performers, registering a sharp 29.3 per cent increase, while ancillary and other services grew by 37.1 per cent.
Operating cash flow also strengthened considerably during the period, with operating activities increasing 30.1 per cent year-on-year to reach US$156 million.
A significant contributor to the company’s performance has been its accelerated integration of artificial intelligence technologies across customer service and booking operations. MakeMyTrip’s AI-powered travel assistant, Myra, has become a central component of the platform’s digital strategy, enhancing customer interaction, streamlining travel planning, and improving post-booking support.
The company revealed that Myra handled more than 54,000 conversations daily during the fourth quarter of the fiscal year. Notably, nearly 45 per cent of these interactions originated from Tier-2 and smaller Indian cities, highlighting the growing digital maturity and travel aspirations emerging beyond metropolitan markets.
The AI assistant was also able to autonomously resolve approximately 55 per cent of customer queries related to flights and hotel bookings, reducing response times while improving operational efficiency.
Rajesh Magow, Group Chief Executive Officer of MakeMyTrip, described the results as a defining moment for the company and India’s broader online travel ecosystem.
He stated that crossing the US$10 billion annual gross bookings milestone reinforces MakeMyTrip’s position as one of the country’s leading travel platforms. He also emphasised the transformative role artificial intelligence is playing in improving accessibility, customer service, and user engagement across increasingly diverse traveller segments.
The company’s performance comes at a time when India’s travel and tourism industry continues to experience sustained growth driven by rising disposable incomes, stronger aviation connectivity, increasing outbound travel, and a rapidly digitising consumer base.
Industry observers note that online travel platforms are increasingly competing not only on pricing and inventory but also on technological innovation, personalisation, and customer experience. AI-enabled solutions such as conversational booking assistants, predictive travel recommendations, and automated customer support are becoming central differentiators in the evolving travel-tech landscape.
MakeMyTrip’s expanding reach into Tier-2 and Tier-3 markets also reflects broader structural changes within India’s travel economy, where growing internet penetration and smartphone usage are fuelling demand for digital travel services among first-time and aspirational travellers.
Looking ahead, the company is expected to continue investing heavily in artificial intelligence, automation, and product innovation as it seeks to further strengthen its leadership position in India’s highly competitive online travel market.
With travel demand remaining robust across domestic, leisure, corporate, and international segments, the company’s strong fiscal performance signals continued optimism for India’s tourism and digital travel ecosystem in the years ahead.
