Munich Airport Pioneers Digital Innovation to Enhance Passenger Experience
From service robots to smart gates, the airport is transforming travel through cutting-edge technology
In a bold move to redefine the airport experience, Munich Airport is accelerating its digital transformation with a suite of innovative technologies that streamline passenger services, enhance operational efficiency, and add a dose of futuristic charm to the terminal atmosphere.
Already recognized as one of Europe’s most advanced airports, Munich continues to set benchmarks in digital innovation—positioning itself not just as a transit hub, but as a forward-thinking premium travel ecosystem.
Robotics Take Flight: Service Bots Join the Ground Crew
In Terminal 2, travelers may now encounter two autonomous service robots developed by U.S.-based robotics startup Ottonomy. These smart machines—currently deployed in the Customer Service Center, gate areas, and baggage claim zones—perform a mix of logistical and informational tasks.
Equipped with mobile display screens and integrated containers, the robots assist passengers by offering real-time flight updates, rebooking services, tax refund guidance, and lost-and-found support. Users simply scan a QR code on the robot to access Lufthansa’s digital chat assistant via their smartphones.
In addition to offering passenger assistance, the robots also deliver complimentary bottled water, pausing periodically at designated locations for travelers to hydrate on the go.
Snackbot: Merging Convenience with Entertainment
A more whimsical but equally functional addition to Terminal 2 is Snackbot, a cheerful service robot that roams the gate area with a selection of snacks and beverages available for purchase. Originally designed for hospitals and hotels, the Robotise-developed bot is making its aviation industry debut at Munich Airport.
Operating autonomously like a robotic floor cleaner, Snackbot navigates Levels 4 and 5, offering goods via a touchscreen interface. Customers can pay using contactless methods such as Apple Pay, Google Pay, or major credit cards. A built-in weight sensor adds a layer of security by preventing unauthorized removal of items.
“This is more than just a vending robot,” said Laura Pichler, project manager at Terminal 2. “Snackbot is designed to enhance the overall travel experience with a playful, interactive service that passengers won’t forget. We’re closely monitoring passenger interaction as part of our ongoing pilot phase.”
The one-year trial, operated by Allresto and spearheaded by the Terminal 2 company, is part of Munich Airport’s broader commitment to testing service robotics in real-world airport environments.
SmartGates: Real-Time Passenger Flow Optimization
Efficiency at security checkpoints has also been upgraded with the installation of SmartGates at Terminal 2’s central lining. These automated door systems, guided by overhead XOVIS sensors, respond dynamically to passenger traffic by adjusting entry routes in real time.
Originally implemented to measure queue lengths, the sensors now enable automated gate adjustments, helping to reduce bottlenecks and better distribute passenger flow through the central security screening area. The result: a more fluid, responsive security experience for travelers.
Fast Track: Accelerated Screening for Time-Critical Departures
Munich Airport has also broadened access to its Fast Track lane at the central security checkpoint in Terminal 2. Initially launched in late 2023, the service now includes all passengers flying with Lufthansa (LH), Austrian Airlines (OS), Lufthansa City Airlines (VL), Discover Airlines (4Y), Air Dolomiti (EN), and SWISS (LX)—regardless of status or travel class.
Passengers departing on eligible flights displayed on the terminal monitors can proceed through dedicated eGates. As of July 31, those checking compliant carry-on luggage at counters 459 or 460 will have their boarding passes authorized for Fast Track by staff using handheld scanners—adding speed and simplicity to the security process.
A Model for the Future of Travel
Through the integration of service robotics, sensor-driven infrastructure, and smart self-service systems, Munich Airport is making digital convenience and traveler-centric innovation the cornerstone of its identity.
As airports worldwide race to enhance operational efficiency and passenger satisfaction, Munich continues to lead by example—offering a glimpse into the next era of seamless, tech-enabled air travel.
