VFS Global, the world’s leading provider of visa, consular, and citizen services, has announced a strategic partnership with SAP SE to harness the power of cloud and AI technologies to transform cross-border mobility and enhance digital citizen services.
As governments worldwide embrace technological innovation to improve service delivery and national security, VFS Global is adopting SAP’s industry-leading software, including SAP S/4HANA Cloud Public Edition, SAP Business Technology Platform, and SAP Business Data Cloud. These solutions aim to streamline global operations, enable faster service delivery, and introduce AI-driven advancements to public sector services.
“We take great pride in partnering with SAP as a leading and trusted technology and AI company,” said Zubin Karkaria, Founder and CEO of VFS Global. “By combining our deep expertise in visa, consular and citizen services with SAP’s world-class solutions, we empower governments to enhance efficiency, strengthen security, and enable seamless mobility for millions of travelers around the world.”
The partnership reflects a growing global trend: leveraging advanced digital tools to meet the increasingly complex demands of international travel, national security, and citizen engagement. VFS Global believes that the collaboration with SAP positions it at the forefront of GovTech and TravelTech, two sectors being rapidly transformed by digital technologies.
“With SAP solutions at its core, VFS Global will be able to leverage the latest innovations to become an even stronger partner for governments, travelers, and citizens worldwide,” said Christian Klein, CEO of SAP SE.
Michael Nilles, Chief Digital and Technology Officer and member of the VFS Global Executive Board, emphasized the broader implications of the partnership: “By combining the strengths of VFS Global and SAP, we are elevating cross-border mobility and citizen services to the next level. Strategically, this positions us as a leading force in shaping the future of GovTech and TravelTech, powered by technology and AI innovations that benefit governments, travelers, and citizens worldwide.”
The alliance underscores a shared commitment to innovation, security, and improved global citizen experiences—areas becoming more critical as international mobility and government service expectations evolve in the digital age.
