Vistara Scores a Hat-trick: Awarded ‘Best Airline in India and South Asia’ for Third Consecutive Year; Named 16th Best Airline Globally at 2023 World Airline Awards by Skytrax

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(Deepak Rajawat, Chief Commercial Officer, Vistara (second from left) and Rashmi Soni, VP & Head – Corporate Communications, Vistara (extreme right) receiving the awards along with Vistara team at the World Airline Awards 2023 by Skytrax)
  • Best Airline Staff in India and South Asia for the fifth consecutive year
  • Best Cabin Crew in India and South Asia for the third time in a row
  • Best Business Class Airline in India and South Asia for the second consecutive year

Vistara, India’s finest full-service carrier and a joint venture between Tata Sons and Singapore Airlines, has been ranked 16th worldwide, moving four places up from last year, at the 2023 World Airline Awards by Skytrax. This makes Vistara the only Indian carrier to feature in the list of the World’s Top 20 Airlines for the second time in a row. Additionally, the airline also won several prestigious awards including ‘Best Airline in India and South Asia’ for the third consecutive year, ‘Best Airline Staff in India and South Asia’ for the fifth time in a row, ‘Best Cabin Crew in India and South Asia’ for the third consecutive year and ‘Best Business Class Airline in India and South Asia’ for the second time. The award ceremony took place amidst the grandeur of the Paris Air Show 2023 at the iconic Musée de l’air et de l’espace.

Vistara also secured the 8th position, moving up by one rank from last year, amongst the ‘Best Airlines in Asia 2023’. The airline ranked 20th amongst ‘World’s Best Airline Cabin Crew 2023’ and 19th in the category of the ‘World’s Best Inflight Entertainment 2023’.

Vistara was voted for by travellers globally (from over 100 nationalities), as the World Airline Awards are based on the world’s largest airline passenger satisfaction survey of more than 20.23 million travellers for the period between September 2022 and May 2023. 

Vinod Kannan, Chief Executive Officer, Vistara said, We are overjoyed to have done it again! It is extremely gratifying for all of us at Vistara to be awarded the Best Airline in India and South Asia for the third time, and Best Airline Staff in India and South Asia for the fifth time. We are also ranked 16th amongst the world’s best airlines along with winning these stellar accolades at 2023 World Airline Awards by Skytrax. These awards are a strong endorsement of our customers’ trust in our thoughtful service, consistent operational excellence and constant innovations, all aimed at elevating their travel experience. These awards are also a recognition of the hard work put in by our employees, especially the frontline teams, who have given their all to Vistara throughout our eight years of existence. We would like to express our sincere gratitude to Skytrax for these coveted awards which strengthen our resolve to delight our customers at every touchpoint and on every journey.

Congratulating Vistara and commenting on the awards, Edward Plaisted, CEO, Skytrax said, “We congratulate Vistara on the fantastic achievement of winning this award as the Best Airline in India & South Asia. The double success of scooping the award for the Best Airline Staff in India & South Asia for the fifth time is an unprecedented achievement in this region.”

Vistara is India’s highest-rated airline on multiple industry forums and has also been the winner of several ‘Best Airline’ awards. In a short span of over eight years since starting operations, Vistara has raised the bar for operations and service standards in the Indian aviation industry. 

 List of titles Vistara has won at Skytrax World Airline Awards since 2016

  • 2016
  •         Most Loved Airline
  • 2018
  •          Best Airline Staff – Central Asia and India
  •          Best Airline – India
  •          Best Cabin Crew – India
  • 2019
  •          Best Airline Staff – Central Asia and India
  • 2021
  •         Best Airline in India and Southern Asia
  •          Best Airline Staff in India & Southern Asia
  •          Best Cabin Crew in India & Southern Asia
  •         Highest rank in India for Cabin Cleanliness
  • 2022
  •          Best Airline in India and Southern Asia
  •          Best Airline Staff in India & Southern Asia
  •          Best Cabin Crew in India & Southern Asia
  •          Best Business Class in India and Southern Asia
  •          Entered the list of the World’s Top 20 Airlines for the first time ever
  • 2023
  •         Best Airline in India and South Asia
  •         Best Airline Staff in India and South Asia
  •         Best Cabin Crew in India and South Asia
  •         Best Business Class Airline in India and South Asia
  •         Ranked 16 Worldwide; The only Indian airline to feature amongst World’s Top 20 Airlines 
  •         Ranked 8th amongst the Best Airlines in Asia 2023
  •         Ranked 20th amongst World’s Best Airline Cabin Crew 2023
  •         Ranked 19th in category of the World’s Best Inflight Entertainment 2023

THE 2023 WORLD AIRLINE AWARDS

The World Airline Awards are wholly independent and impartial, introduced in 1999 to provide a customer satisfaction study that was truly global. Travellers across the world vote in the largest airline passenger satisfaction survey to determine the award winners. The awards are referred to by media around the world as “the Oscars of the aviation industry”.

All costs of the Survey and Awards event are paid by Skytrax, and airlines do not pay any entry or registration fee. There are no charges for use of the Award logos and results.

The online customer survey operated from September 2022 to May 2023, together with invitations sent to previous year respondents in the survey database. The customer survey was provided in English, French, Spanish, Russian, Japanese and Chinese. Over 100 customer nationalities participated in the 2022/2023 survey with 20.23 million eligible entries counted in the results. Survey entries are screened to identify IP and user information, with all duplicate, suspect or ineligible entries deleted. More than 325 airlines are featured in the final Award results.