To focus on increasing employee engagement, driving guest voice scores, and building relationships with key stakeholders
JW Marriott Goa has announced the appointment of Neha Chhabra to lead the team as General Manager. With over two decades of luxury hospitality experience behind her, Chhabra embodies the ‘Power of Women Leaders’. She commenced her career with The Oberoi Group of Hotels and was soon a part of Marriott International’s leadership team.
Her creativity and passion have been driving forces behind her achievements in effectively implementing strategic initiatives and attaining financial success. Hailing from Kolkata, Chhabra comes from a self-made business family.
This will be her third leadership role, having joined as Director of Operations at JW Marriott Sahar and moving on to her first assignment as General Manager with Courtyard Hebbel in Bangalore. Chhabra essayed this role for two years, before moving back into the luxury hotel league with JW Marriott Goa.
Armed with a degree from the reputed Institute of Hotel Management Catering Technology and Applied Nutrition, Kolkata, and a post-graduation in Guest Service Management from the prestigious Oberoi Centre of Learning and Development, her career started with Food & Beverage with a pre-opening project at The Oberoi New Delhi. Over the next years, she honed her skills, which laid the foundation for her growth as a luxury hotelier. With this background, her keen business acumen, and an overview of operations, she rose to become Executive Assistant Manager and moved further upwards to her current position.
At JW Marriott Goa, Chhabra will lead the dynamic leadership team to position the hotel in India’s most favoured holiday destination. She will focus on increasing employee engagement, driving guest voice scores, and building relationships with key stakeholders while driving revenue and growing market share.