The Imperial New Delhi has announced the appointment of Prabhneet Kaur Sodhi as Guest Services Manager as of July 2022. Reckoned in the industry for managing bespoke guest experiences, she has earned several accolades for her organizational dexterities and for leadership in the area of customer satisfaction.
Throughout her career, she has been part of some of the finest hospitality brands and operations in India. She also enjoys the reputation for structuring and training performance oriented guest services teams across many luxury hotels and is now set to take on this significant role in the capital’s most distinguished address, The Imperial New Delhi.
Sodhi holds an MBA degree in marketing and is a Science graduate in Hospitality Management. Her experience spans over a decade, resting on the pillars of powerful guest relations and efficacious communication in the areas of Experience Management and Front office Operations.
Sharing his thoughts on this occasion Mr. Louis Sailer- Senior Executive Vice President at The Imperial New Delhi said: “I am very pleased to welcome Prabhneet to this Grand Dame hotel for this special role. Based on my past working experience with her, Prabhneet will build upon and spearhead our Guest Services team to new heights, providing our valued guests from India and abroad with indelible guest experiences, one comes to expect from our iconic hotel.
