Vistara Enhances customer experience; Plans to restore pre-covid levels


Vistara, India’s finest full-service carrier, and a joint venture of Tata group and Singapore Airlines have been gradually resuming services that were halted temporarily due to the pandemic. The airline plans to not only restore pre-COVID standards of customer experience but to exceed them in the coming months.

On its domestic network, Vistara brought back the choice of non-vegetarian meals in Economy Class on all eligible flights, effective 01 January 2022. The airline has also resumed serving tea and coffee, including Starbucks, on select routes and will progressively restart this service on all flights with a flying time of 90 minutes and above. Vistara also re-introduced menu cards in Business Class, starting yesterday, and will increase the choice of meals for its Premium Economy and Business Class customers soon.

On international routes, Vistara has already resumed the service of hot beverages including a range of teas and freshly brewed Starbucks coffee. Effective 1 February 2022, Vistara has enhanced the choice of alcoholic beverages in all three cabin classes. On short to medium-haul routes, menu cards are back in the Business Class and the airline has already made the full bar available to all customers.

Vistara will be resuming these on the long-haul routes along with increasing the meal options for customers. The airline will also be improving its inflight entertainment (IFE) offerings across its domestic as well as international network by introducing a wider variety of engaging content which will be updated frequently.

Commenting on the same,Mr. Deepak Rajawat, Chief Commercial Officer, Vistara, said, “Safety of our customers and staff have been our topmost priority, and takes precedence over all other considerations. As the world inches closer to normalcy now, we are delighted to bring back some of the services that were discontinued in view of customer safety. Vistara is committed to providing a world-class flying experience, backed by the continued support of our parent companies, Tata group, and Singapore Airlines.  While we are restoring our services progressively and systematically, we will also be introducing new enhancements at various customer touchpoints.”

Since the start of the pandemic, Vistara had taken several measures including altering several processes, truncating many inflight services, intensifying sanitization efforts, etc. to maintain the highest safety and hygiene standards. The airline also, through consistent efforts, managed to get almost 100% of its staff fully vaccinated against COVID-19.

Vistara is India’s highest-rated airline on Skytrax and TripAdvisor, and the winner of several ‘Best Airline’ awards besides being lauded for cabin cleanliness and safety standards.

Devendra Grover
Devender was born in the year when the Beatles Group was formed. He holds two master’s degrees in English Literature and Public Administration. He also has an Honors degree in English Literature and a post-graduate diploma in Corporate Communications and Public Relations. He ventured into business, forming his own Media House, Profiles Media Network Private Limited, a twenty-year-old company. Excelling as an editor, Marketing, PR, Anchor, and Advertising specialist, he is now expertly navigating the world of social media. A widely traveled professional internationally, Devender has a deep understanding of Travel and Tourism, Fashion and Lifestyle, Aviation, and Hospitality Industry. Connect with Devender Grover @ [email protected]