Leading global travel experience and loyalty brand Collinson has announced a slew of new measures to boost health and safety for airport lounge staff and guests.
The initiative covers airport lounges within the Priority Pass (airport experiences programme operated by Collinson) network. Recommended steps include:
- Provision of PPE and enhanced health and safety training for staff.
- Floor markers for social distancing in queues or other areas where people congregate.
- Evaluation of furniture layout to adhere to social distancing guidelines while maximising space and allowing traveller groups to sit together.
- Increased cleaning and disinfection using health authority-recommended products.
- Switching air filtration systems to 100 per cent outside air where possible.
- Contact-free solutions for services including collection point options for F&B.
- Removing print media and replacing with digital where possible.
Collinson has also partnered with Grab, the airport e-commerce platform for contactless order and pay at airport restaurants, to launch a new pilot solution that will enable airport lounges to introduce a digital F&B ordering solution.
The Collinson solution will allow travellers to use their own smartphone or tablet to place food orders available within the lounge and receive it via safe to-table delivery by a staff member or collect it from a dedicated collection point.
Another key feature introduced is contact-free entry at Collinson lounges, removing the need for members to touch the device to process their transaction.
Those using a digital membership card in the Priority Pass, Lounge Key or Mastercard Airport Experiences apps will have an entirely contact-free experience, while those using a physical Priority Pass or payment card need to insert it into the device, but not touch the device in any other way.
Andy Besant, director of travel experiences at Collinson, said, “As a global leader in airport lounges and the travel journey, and operator of the market-leading airport experiences programme Priority Pass as well as our own airport lounges under The Club and Club Aspire brands, we at Collinson are dedicated to developing new initiatives that ensure travellers feel safe and comfortable at the airport.
“We are now putting our unique passion and experience in travel towards developing robust solutions for airport wellbeing, which we believe is the best way to help drive a safe and effective recovery for the travel sector.”
